To ensure that your chat conversations are going to a human team, you'll need to choose the team you'd...
In order to have incoming chats assigned to you and chat with customers, your status must be set to...
You can add a profile picture by clicking on your profile avatar in the top right hand corner. Select...
When a customer initiates a chat and it's assigned to you, you will see a notification in the bottom...
Agents can transfer an active chat to another available agent. To transfer a chat: 1. Select the “Transfer chat”...
When you are finished your chat interaction with the customer, click 'End Chat' at the top of your screen...
Agents have the ability to set aliases for themselves in the dashboard. To set up your Alias: 1....
Agents can set a welcome message in ChatCenter. The welcome message is automatically sent to a customer in the...
Canned messages are predetermined responses to common questions. Having a saved list of answers can help with speed and...
An agent with Manager privileges can view agent chat histories for review and quality assurance. To review chat history:...
Managers have the ability to access and view agent Analytics on ChatCenter. To access the Analytics page: 1. Under...
You can create a team for each language that will require support. If the target website uses different URLs...
Once you're logged in to your dashboard, click on the profile icon in the top right hand corner to...
You can create teams to handle a certain grouping of conversations. For example, you can set a team for...
Event Handling An event is invoked by the user action, or by the change of status of webchat. You...
We provide some API to control the user interface and functionality of webchat. Usage of API $sinitic.api(command, [, arg1[,...