You can create teams to handle a certain grouping of conversations. 

For example, you can set a team for each language you need to provide support for.

To create a new team: 

1. Click ChatCenter in the top navigation and then click Settings in the top right-hand corner 

2. Select your Bot on the left side of the page. 

3. Click on the ‘Create Team’ button and a pop-up window will appear. 

4. In the pop-up window enter the team name followed by clicking the black ‘Create Team’ button.