Agents can set a welcome message in ChatCenter. The welcome message is automatically sent to a customer in the chat box once they start a chat. 

To set a welcome message:

1. Select the ‘Settings’ button on the right-hand side of the ChatCenter screen. 

2. Select which bot and team the welcome message is being set for by clicking on the setting wheel on the appropriate team.

3. Once on the team settings page, select the ‘Welcome Message’ tab. 

4. Enter your message and click 'Save'. 

Make sure the welcome message is enabled by clicking the circle slider.